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Use Manage Your Kindle to permanently delete books or docs from your library (except of course for dictionaries that come with the Kindle).
I've no idea why Your Media Library doesn't work for this purpose, it would be nice if it did as MYK does not let you select more than one item to delete at a time.
The customer service representative you engaged seems to have been a little ignorant or they would have directed you to MYK.
Last edited by tomsem; 12-24-2013 at 01:06 PM.
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