|
broken screen and bookeen
Just to follow up my previous note.
I have sent a few photos to bookeen (see attached pictures) and they replied immediately:
Sir,
The backplane of your display is seemingly broken; fractures radiate on the screen.
This could be due to a shock or a pressure.
We invite you to send us your device. Our technicians will then be able to determine the exact nature of the issue.
For your own information, broken parts are not covered by the warranty and the display is the most expensive component of the device.
If you wish and if needed, we can propose a display replacement.
This operation costs 120€ (parts and labor included) + shipping.
If you are interested, here is the Return Merchandise Authorization (RMA) procedure to follow…
I'm a bit sad. I would prefer a product which fit better for its purpose: carrying around and using everywhere.
It was still worthy for it's money as lasted for 6 months and I read over 18 books on it what I acquired for free.
|