Quote:
Originally Posted by Shane R
I think this was the proverbial perfect storm. Wrong time of year with people traveling and buying gifts. And it's probably impossible to get the staff they need into their call centers and trained up to be able to appropriately help all those callers. Just horrible timing.
But their response sounds like it was 100% written up by lawyers. Technically correct, but not really what anxious people need to hear right now.
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Yes, the timing couldn't be worse. And everyone's under extra stress at holiday time anyway. I don't know what they are supposed to tell anxious people, though--seems like they're saying don't worry, we'll take care of it, which is about all they can say. Now, if a month later it turns out they aren't taking care of it, fine, I'll jump on the anti-Target bandwagon.
Of course, I expect I might not be so forgiving if I were personally affected. I'm actually planning a trip to Target today and thinking cash-only is probably a very good idea!