Quote:
Originally Posted by Catlady
Just what is it that you expect Target to do? If there's some proof that they were negligent, they should be held accountable, but they can't wave a magic wand and undo the inconvenience and/or damage. Seems that the anger should be directed at the hackers!
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I think this was the proverbial perfect storm. Wrong time of year with people traveling and buying gifts. And it's probably impossible to get the staff they need into their call centers and trained up to be able to appropriately help all those callers. Just horrible timing.
But their response sounds like it was 100% written up by lawyers. Technically correct, but not really what anxious people need to hear right now.