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I haven't worked retail in 15+ years (though my wife did manage a used bookstore up until ~4 years ago), but most of that sounds par for the course -- managers who aren't helpful, district manager pushing high margin items (gift cards and such) and setting quotas, understaffed, overworked, etc. It sucks being in the trenches, and I feel for each and every one of the employees, but you could take those rants and put them in 1996, or 2003, or pretty much any year you like and they'd still be more or less the same.
If anything, the number of people talking about how busy their stores are is an encouraging sign for B&N. It means people are still shopping their stores rather than buying from Amazon.
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