I've never known 'hokum' to translate as 'direct observation' before.
I fully expect the "many," "likely" and "often" to continue to progress toward "few," "unlikely" and "rarely" but they are not there yet compared to the more popular desktop OSes.
When Linux software distribution is down to one package type that all users can know will work, and it doesn't require typing "sudo" or "apt-get" or similar anywhere in the download or install process, then come back and try to make the hokum point again.
One recent example that comes to mind:
I had to install Oracle's Java on my Linux box so my kids could play Minecraft.
On Windows, and presumably Mac, if it's not there already, that involves going to java.com and clicking a button or two. I could walk my mother through that on the phone.
Here's the instructions for installing it on Ubuntu:
https://help.ubuntu.com/community/Java
Here's another key observation point: If Linux is every bit as simple to setup, use and maintain on the home desktop as Windows, why is is not quickly killing Windows on the home desktop, like Android is killing Windows on mobile devices? It's FREE for goodness sake? Manufacturers should be falling over themselves to save MS license fees on new machines. What do you think is holding the market back?