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Try changing the font, I find that Georgia has most special characters that I find in novels.
It's typical of all ereaders. If the font in use doesn't have those special characters as part of the set, then it can't possibly display the character.
If it's en embedded font that you can't change, then I'd say the publisher screwed up with that. Removing the DRM so you can strip the embedded fonts out will fix it.
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