Hey there, I work at Kobo. Have you tried to load your libraries on different devices and get the same result? Do you also have an incident/ticket number I can look at?
I'll be more than happy to look into it for you.
Now, I do know that we can wipe out the entire shelf/collection, so you can start fresh. It's not an account issue, or even a device issue, it's something to do w/ the database. Few people out of the 18 million customers have this issue, so we're trying to pinpoint how, and where abouts this happens.
If you would like that done, please let me know. We can have it cleared for you, however we're unable to delete only one shelf/collection - it must be the whole thing. I know it's just a nuisance, however doesn't affect readability at all.
Talk soon!
Quote:
Originally Posted by mahal48
Most people on Kobo know about the duplicate shelf problem. Seems Kobo doesn't care. Have been emailing Kobo since it started, they don't give a shit. Last email I got from Lobo was..... We are aware and working on it...
Kobo sort it out
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