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I'm kind of afraid to, because I'll lose all my books on there (they are on my computer, but then I won't be able to add anything and won't have a useful reader!) but I will if I must. Does a factory reset change the firmware, though?
BTW I sent an email to Kobo help and they suggested uninstalling and reinstalling the Kobo Desktop App on my computer, which I knew would be useless since I basically never use it, but I did it anyway and unsurprisingly there was no effect. They have not yet replied to my response.
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