MobileRead Forums - View Single Post - K4 Mac or PC Error communicating with device

Laurentiu Florin · 12-14-2013, 08:04 AM

Hi. I got an Amazon KIndle 4 about 1 week ago (i'm a newbie, some would say). Everything went fine until i got a virus (dxprdiag.vbs) which affects your usb flash drives (creating shortcuts instead of your original files). I've tried deleting those shortcuts, creating new folders having the same names as the original ones and containing the files that were initially there. But it didn't allow me to create the folder 'system', saying that there is already a folder 'system', and i was promted for 'merge files etc...' (although there wasn't such folder. I've checked hidden files too). I said I should give it a try and merge folders ( apparently) hoping i'll let create my 'system' folder i needed, but no result. It didn't rename my 'new folder'. I am using calibre. Re-running the welcome wizard or resetting my Kindle (holding down the power button for about 20sec) didn't work for me. I've searched if there's an option like formatting or smth to get my files back, but couldn't find anything. Besides, there were another files. Smth *.calibre (driveinfo.calibre, i guess) and some other file, which are gone now. I'm assuming that's why i get this error.

This is the message i get : << calibre, version 1.15.0 ERROR: Error: Error communicating with device Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'L:\\driveinfo.calibre' Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 85, in run File "site-packages\calibre\gui2\device.py", line 462, in _get_device_information File "site-packages\calibre\devices\usbms\driver.py", line 109, in get_device_information IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'L:\\driveinfo.calibre' >>

I'm still able to read, shop in Kindle, but i can't get it connected to my PC (and i really need to resolve it 'cause i have lots of books (my personal stuff, not only Amazon ebooks) i want to download via usb (and convert them). Can anyone tell me what to do ? ( I can give you the debug log too, in Calibre)

12-14-2013, 08:04 AM	#1
Laurentiu Florin Junior Member Posts: 4 Karma: 10 Join Date: Dec 2013 Device: Kndle 4(Non-touch)	Error communicating with device Hi. I got an Amazon KIndle 4 about 1 week ago (i'm a newbie, some would say). Everything went fine until i got a virus (dxprdiag.vbs) which affects your usb flash drives (creating shortcuts instead of your original files). I've tried deleting those shortcuts, creating new folders having the same names as the original ones and containing the files that were initially there. But it didn't allow me to create the folder 'system', saying that there is already a folder 'system', and i was promted for 'merge files etc...' (although there wasn't such folder. I've checked hidden files too). I said I should give it a try and merge folders ( apparently) hoping i'll let create my 'system' folder i needed, but no result. It didn't rename my 'new folder'. I am using calibre. Re-running the welcome wizard or resetting my Kindle (holding down the power button for about 20sec) didn't work for me. I've searched if there's an option like formatting or smth to get my files back, but couldn't find anything. Besides, there were another files. Smth *.calibre (driveinfo.calibre, i guess) and some other file, which are gone now. I'm assuming that's why i get this error. This is the message i get : << calibre, version 1.15.0 ERROR: Error: Error communicating with device Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'L:\\driveinfo.calibre' Traceback (most recent call last): File "site-packages\calibre\gui2\device.py", line 85, in run File "site-packages\calibre\gui2\device.py", line 462, in _get_device_information File "site-packages\calibre\devices\usbms\driver.py", line 109, in get_device_information IOError: Failed to access files in the main memory of your device. You should contact the device manufacturer for support. Common fixes are: try a different USB cable/USB port on your computer. If you device has a "Reset to factory defaults" type of setting somewhere, use it. Underlying error: [Errno 13] Permission denied: 'L:\\driveinfo.calibre' >> I'm still able to read, shop in Kindle, but i can't get it connected to my PC (and i really need to resolve it 'cause i have lots of books (my personal stuff, not only Amazon ebooks) i want to download via usb (and convert them). Can anyone tell me what to do ? ( I can give you the debug log too, in Calibre)