Quote:
Originally Posted by artig
I'm currently corresponding with Kobo about a book purchase that failed on payment. The book did not appear in my library, but every time I viewed the book details the button read "View in Library" instead of "Buy Now". It was impossible, even with screendumps, to get the help desk to accept this. Finally after trying various browsers and computers the "Buy Now" button appeared, so I tried again. The purchase was accepted, but the book is still not in my library.
Now Kobo says that they do not accept a PO Box address, and I will need to change that and the registration address for my credit card. So discount codes or not, it seems I will not be buying any more books from Kobo.
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I had that happen to me. I was trying to buy Paul Henry's new book. I never received the book or a refund. After many frustrating and totally useless emails back and forth between myself and Kobo I posted a complaint on their Facebook page. I did then end up getting a refund but not the book. They told me there was a problem with the file at the publishers end but couldnt tell me when or if it would ever be fixed.
This was just one of many issues I have had with Kobo over the past couple of months and it very unlikely I will ever buy from them again unless I have a very high discount coupon.