Quote:
Originally Posted by artig
I'm currently corresponding with Kobo about a book purchase that failed on payment. The book did not appear in my library, but every time I viewed the book details the button read "View in Library" instead of "Buy Now". It was impossible, even with screendumps, to get the help desk to accept this. Finally after trying various browsers and computers the "Buy Now" button appeared, so I tried again. The purchase was accepted, but the book is still not in my library.
Now Kobo says that they do not accept a PO Box address, and I will need to change that and the registration address for my credit card. So discount codes or not, it seems I will not be buying any more books from Kobo.
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Strange. I had one of those issues a time ago. Bought a book, didn't appear in the library. It took me a few emails to make it clear to them that it was not possible to download the book. The first three emails or so were canned responses like "Go to your library, find the book, and click...."
At some point I just exploded.
"Your guide fails at step 3! The book is NOT THERE!"
(You know, like McAvity, the Mistery Cat.)
"Compare my purchase history and my library, and you'll see there is one book more in the history compared to the library."
Then I got an email telling me that they "removed some errors from the library", and that I should try again. The book was (and is) there now.