Quote:
Originally Posted by tamborine
I finally won a 75% coupon!
So I applied it to a book, it was accepted, and when I hit "complete purchase" I got an error message saying order could not be completed & check my payment method. I went back to the book's main page, and it said "check your library for this item". Checked my bank account & they took the money. So of course when I did a chat with customer service, they have absolutely no record of my purchase. I sent the guy a screenshot of my bank statement showing the Kobo charge (minus my account number, of course). He said they'll contact me within 48 hours. I don't know which is worse when it comes to promotions & discount codes, Audible or Kobo. Sheesh.
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I'm currently corresponding with Kobo about a book purchase that failed on payment. The book did not appear in my library, but every time I viewed the book details the button read "View in Library" instead of "Buy Now". It was impossible, even with screendumps, to get the help desk to accept this. Finally after trying various browsers and computers the "Buy Now" button appeared, so I tried again. The purchase was accepted, but the book is still not in my library.
Now Kobo says that they do not accept a PO Box address, and I will need to change that and the registration address for my credit card. So discount codes or not, it seems I will not be buying any more books from Kobo.