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Hmm... did your Touch come with a charger? How could their statement make any sense what so ever? If what they said were accurate, it would have to be the worse design I ever heard of. The fact is that what they are saying is impossible, given the ICs that control the charging. The initial charge and QC testing is normally part of the manufacturing process, but then this is Kobo. This sounds like they know they had a bad batch of batteries and don't want to deal with it properly.
Luck;
Ken
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