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In the real world one of the hats I wear is technical support and as such I have one thing to try before you return it. Try plugging in your Paperwhite to a Windows PC and see if it connects and ejects properly. The issue may be one of three things at this point: 1) Firmware; 2) Software (your mac's OS may not be able to eject the paper white) or 3) hardware, the paper white. If it does eject properly then go talk to the apple folks on this forum and see if they have a solution, if it does not then you have established that the problem is either 1 or 3.
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