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I've had a fun time with Kobo and my attempts to access "The Gods of Guilt" by Michael Connelly that I purchased on the 19th November.
After my purchase I was dismayed to discover that there was no Adobe DRM button to download. Although it's not my preference I was prepared to read it on my ipad except the book would never sync or download to the kobo app on my ipad or my phone or the desktop app. The book showed in my library but was never able to be read.
I contacted the chat option for customer care are was quickly offered a refund but as I had used a great coupon (80% I think) I wasn't really that keen to get a refund as the book was going to cost me at least $11 more at Amazon. I suggested that as the book was a brand new release from a very popular author I was prepared to wait a few days and hopefully the problem would be fixed.
I kept checking but after a few weeks I eventually gave up. I got the book elsewhere and then went back to Kobo to get that refund I had been promised. Of course nothing is ever easy with kobo customer service and it took them a few days of emails before they agreed to the refund I was originally offered in mid November.
So I just checked my library and what did I see but The Gods of Guilt is still there and now FINALLY it has the blue Adobe DRM button I have been wanting.
Except that the book was supposed to have been removed from my account when I got the refund....
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