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I have had my issues with Kobo in recent months, but Customer Service has been pretty good about issuing refunds. The only problem, of course, is that they are typically store credits, not refunds to your credit card.
I just make a habit of downloading the same day I buy something, removing the DRM and placing in my Calibre library for future use. The only time I've had a problem is the wrong content downloading for a book I've purchased at some great discount and THEY NEVER FIX IT! For instance, I bought book 4 of the 4400 series and it contains the content of book 3. They continue to have it for sale, yet they haven't fixed it yet and I reported the problem in early September!
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