Quote:
Originally Posted by speedtouch
That is truly epic. I've read about bad customer service, but your CS saga is near the top or the very top. Amazing. Ok, so in the end you FINALLY got your Aura replacement. And another Aura. Oh, and they want to work with you on your Glo problems. Fantastic! If you'd like to give them my address to send me the replacement Glo, I'd be happy to work with you on that. Ha!!
I'm glad it's finally over for you. Good Lord. I bet you were pounding the beers and hard liquors near the end, I know I would be.
So, now that everything is done. How do you like your Aura and how does your sister like hers?
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Quote:
Originally Posted by HarleyB
Oh my goodness! I've just read this entire thread and it is unbelievable...
Sooooo funny though  - thanks so much for posting. I'm glad you finally got a couple of Aura's to read with. Who knows maybe they'll send you a Glo as well? |
Yeah, my good friends Jim B and Johnny W helped my through this most frustrating experience. I've never had such a poor consumer experience.
As for the Aura, I love the device, just can't stand the company. Hopefully I never have to deal with them again. I have no idea how a company can operate like this...
My sister laughed her a$$ of at my pain through the whole ordeal, then benefited from it. It's her first ereader and she's enjoying it.
As for the non-existent Glo, I haven't heard anything more. Fingers crossed one shows up before Christmas, my mother could use one.
