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I spoke to customer service this morning regarding my aura frezing after update. They then Sent email requesting pictures of my reader. I sent pictures. I have now received a response. " they are sorry but they have no further info regarding cases for aura"
What has happened is that the guy this morning tagged this new problem into a request for info i made a while ago about cases. Even though there are two separate incident numbers and the email to me requesting pictures the girl replying tonight has ignored all this. This has not stated well
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