I opened a support ticket for the problem with 3.1.0 removing all vertical spacing between elements in .kepub.epub ebooks rendered by Kobo's ACCESSS renderer. The boilerplate response pissed me off:
Quote:
Thanks for suggesting your new feature. We at Kobo appreciate your feedback and we’re always looking for ways to improve our service and features of devices.
Your suggestion will be forwarded to the Kobo Development Team for consideration.
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Moments later, I received a survey from Kobo about the quality of their customer care. I responsed thusly (and also responded with this to the tech support guy):
Quote:
I submitted a bug report -- firmware 3.1.0 removes all vertical spacing between elements, making .kepub.epub ebooks that previously rendered properly via the ACCESS rendering engine look atrocious. Instead of acknowledging this, and escalating, your response said "Thanks for suggesting your new feature."
In other words, my bug report wasn't properly read, wasn't coded correctly for follow-up, and wasn't forwarded to the programmers.
I provided screen shots, a list of sample books that clearly demonstrated the problem, and more. Your response was wholly and completely insufficient and inappropriate, and the problem is NOT resolved. The .kepub.epub books still look awful.
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Sheesh.
