[RobertJSawyer]

The SF Gateway is a project of Gollancz, Britain's largest science fiction imprint (and a division of Orion). For a great many of the books available via the SF Gateway, no electronic typesetting exists and so the ebook versions were produced by OCR scanning existing hardcopy typesetting, and then converting the resulting output to ebooks.

If the problem is uniform across Kobo editions and not present in Kindle editions, the publisher is the one to take the complaint to -- and at Gollancz the publisher (the actual person holding that title) is Malcolm Edwards. I've sent a private message to corroonb, the original poster, with Malcolm's email address. He should bring the matter to his attention.