Almost in every company, tech guys do not like making statements about problems, issues since
- They are not good at lying, a problem is a technical issue to them, not a sales killing annoyance.
- They get heavy fire from management/sales for not being political enough.
Until they can determine a carefully crafted answer, an engineer is trying to cool things down a little bit, that is what I see here. I've done both the technical bit and the sales part in the past, so I can not really blame them; however I want my toy, and I want it to live up to my expectations, I'm not going to give up on that, especially when paying more than 400£
Kind regards
Seref