Quote:
Originally Posted by bwaldron
Yes. The difference is how the company that sold the screen/device handles things when problems do occur. Bookeen seems to be inclined to take a "blame the user" attitude more often than Amazon or even Sony.
I'm in the camp that loves the Cybook but would never buy another device from Bookeen.
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Yes, that was actually my point. Bookeen support is non-responsive, and I did get a file I asked them for (about 4 times) from HarryT, not from Bookeen. Does not speak well for them. I don't trust French technology, their accomplishments notwithstanding, and I totally despise they way they handle customers. I do not trust them to fairly diagnose the problem, and am just going to forget the whole sorry experience. Will never buy another Bookeen device, no matter how advanced it is - their customer service kills all the advantages their advanced technology may create.
I understand that it's not Bookeen developing the technology, but you have responsibility rebranding it and selling it at profit under your name. Do some testing at least. In my opinion - you put your name on it, it's your product and that's that. So, for me it is French technology, sorry, but if it's not, don't sign your name under it. I don't care what they have to do to get the devices fixed and what it costs them - that's something Bookeen should have thought of anf have had down to the pat before getting into this deal. I don't see Volkswagen saying - sorry, this was made in Mexico, it's not our technology. It's Volkswagen and that's that. (and that's off topic too). Booken on the other hand looks like they have no idea about the hardware they are offering for sale, and that is BAAAD.
I also still do not see any warnings about fragility of the device on their website. I don't see any advice about the damage that might be caused by twisting of the device, pressure put on it (when in cover) and such. Nothing.
I can only hope they do better in nuclear power field... If they ever build those power plants outside of France, and there are problems (as it usually happens), how are you going to send them in to France for service??? And is it going to be cost-effective??? Seriously, bad customer service lost French lots of contracts, and is going to loose them more. Who wants advanced technology without service?
Dorota