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davidfor · 12-07-2013, 01:48 AM

Before the drastic step of using an image, have you tried the factory reset using the buttons?

To do this:

- Hold the power slider in the off position for at least 20 seconds. This is to ensure the Glo is off.
- Then, hold the light button down and turn it on.
- Release the light button when the LEDs start to flash.

If it doesn't work the first time, try again, but take a bit longer at each step. You can also use the pinhole reset button instead of the light button.

I'll send you a PM with link to the image, just in case.

12-07-2013, 01:48 AM	#2
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	Before the drastic step of using an image, have you tried the factory reset using the buttons? To do this: - Hold the power slider in the off position for at least 20 seconds. This is to ensure the Glo is off. - Then, hold the light button down and turn it on. - Release the light button when the LEDs start to flash. If it doesn't work the first time, try again, but take a bit longer at each step. You can also use the pinhole reset button instead of the light button. I'll send you a PM with link to the image, just in case.