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Originally Posted by MeSue
Nothing here yet, or at least I can't find it even though they said I qualified.
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My turn to vent! Just got this in response to my email:
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Hello Susan
Thank you for contacting Audible. My name is Michael and I will gladly assist you.
I do apologize that you did not receive the sale and would like to thank you for attempting to participate in the special sales' event.
Concerning the November Listening Rewards Sale one of the requirements to enjoy the bonus that appeared on the sale promotion was to buy an Audiobook that had a regular price of $14.95 or more to be eligible for the 4 audiobook purchase minimum. This also appears in the bottom of the image that you sent as an attachment. Which is the promotion campaign: http://www.audible.com/mt/ListeningRewards
After checking your library I do see that there are several purchases during November but none of the books had the regular price of $14.95 or more, which is why the bonus did not appeared on your account.
Again my apologies for the misunderstanding, I hope this information is useful concerning your inquiry.
If I can do anything else for you, please don't hesitate to contact us by simply replying to this email.
You can also call us at our Customer Care 1-888-283-5051 (USA & Canada), 1-973-820-0400 (International) We are here to help 24 hours a day, 7 days a week.
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I just looked up all my purchases for the time of the promo and find 8 purchases with "regular price" more than $14.95. Yes, some were freebies and sales, but had a higher regular price. And, their own promo page said I earned the reward. If they weren't counting properly, that is not my fault!
Not impressed.