Quote:
Originally Posted by eschwartz
Can't you just set up your own email address as the recovery email, and reset it that way for her? Or what's this about running out of chances?
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Thank you! She's now using Gmail again. You pushed me into looking further into this and discovering that I was trying to solve the wrong problem. The "running out of chances" to get her password reset was what she had told me was the reason she serially acquired new e-mail addresses. Her memory and cognition are not reliable, but I live 3,000 miles from her, so took her story at face value.
Thanks to your questioning, I tried entering one of her old e-mail accounts on a Google password recovery page, and got as far as it asking me if I was her. Excellent! Then I composed a simple search term for her to enter into Google.com that would return that page as the first search result. Called her, and though it took almost an hour just to walk through the simple password reset procedure, she's now up and running.
Her daughter's e-mail is and was the recovery password. A shame her kids just aren't that interested in addressing her quality of life problems.
Thanks again to you and Graham.