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I hope they'll get that fixed shortly. I had a fairly fast acknowledgement on the inquiry I sent earlier this morning about my account, even though the issue won't be resolved until they check through their order records.
ChiZine's website is also wonky in that you should probably turn off JavaScript before trying to shop there (at least for the add-to-cart process, and turn in back on for the actual checkout).
They've got this really annoying issue where the scrolling showcase with the hover-over pop-up covers messes up the catalogue links and sends you to pages with error messages (at least on Safari, Chromium, and Firefox when I tried it) instead of the actual listing with the buy-buttons. Turning off JavaScript keeps whatever it's doing from messing with the necessary URLs.
If the Contact Us form isn't working at all (I used it this morning with success), try direct emailing them at webmaster AT chizine DOT com, which is where I got the reply from.
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