Thread: 40% price increase from book page to purchase page
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Old 11-27-2013, 04:38 AM   #2
paola
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Quote:
Originally Posted by Nascarfan1972 View Post
I went onto the kobo uk website today with the intention of buying the Sue Townsend "Adrian Mole" series of books, if they were a reasonable price.

I was happy to see them for sale at £2.99 each, however when I clicked the buy now option, luckily I saw that the price was now showing as £4.99 each.

I have tried contacting Kobo Customer Care by phone, however I spent a frustrating 10mins trying to explain to a customer care agent, who was clearly based in a foreign country and did not have a good grasp of english my problem.

The answer I got from her was basically "The increase will be due to taxes levied in your country". I know this to be rubbish as in the UK the tax is included in the price of the book (if indeed books are taxed).

I am sure that legally in the uk an item can not be displayed at one price and then you be charged a different price when you go to purchase it.

Can anyone give any advice on this, or is this another example of Kobo's exceptionally helpfull customer service.
Just tried (also in the UK): e.g. The diary of Adrian Mole aged 13 and 3/4 shows in the search as 2.99, but if you click on the book:
http://store.kobobooks.com/en-US/ebo...-aged-13-3-4-1
the price is now 4.99. This seems to be the case for many books. If you fancy another frustrating fifteen minutes on a chatline, you can point them to the two links showing different prices before buying.
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