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Most of them find what we think to be normal, everyday computer usage challenging. I will tell you right now that more than 60% of my clients don't know what browser they use--when I ask, they say "Yahoo" or "Google" or whatever. Most of my clients don't know how to type in the URL bar--they can only search for things.
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The customers you describe do exist, but fortunately, even I didn't encounter those too often. People like those should be prohibited of using a computer.
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Wow. Harsh.
Maybe people who can't use a racing car shouldn't be allowed to drive their Ford to the store.