Quote:
Originally Posted by HarryT
I'd STRONGLY recommend expressing support requests politely, rather than using expressions like "Have your programmers and managers completely lost their freaking minds?!?". People respond a lot more positively to polite requests than to rudeness.
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Agree. At least if you feel like you must express your anger, leave it to the end of the message, not the start where it might cause the whole message to be disregarded as abuse.