Quote:
Originally Posted by Chapter One
HHmmm... I've just bought one of those impossible to download books.
I bought it on my daughters account so I could use the 80% off coupon. The purchase went through fine but there is no way to download the book. I can see the book under I'm Reading and Purchased but there is no link to download it. I have signed into her desktop app and synced numerous times but the book never appears.
How is this not fraud??
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People just need to keep complaining and complaining until Kobo realises that need to put clear and specific book format information back on the website.
When it happened to me the customer service agent I dealt with(via chat) was quick to give me the credit but I made a point of asking them to pass on to the Web Dev team my displeasure at having to go through the process which wouldn't have been necessary if they'd just state the format on the purchasing page.