Thread: Glo KG won't turn on!
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Old 11-17-2013, 04:17 PM   #11
speakingtohe
Wizard
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Posts: 4,812
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Join Date: Apr 2010
Device: sony PRS-T1 and T3, Kobo Mini and Aura HD, Tablet
Quote:
Originally Posted by Antares View Post
oh thanks you all for the help, i really appreciate it.

The device is brand new, it was ordered it on october 16th and i have it since this tuesday!. Imagine my anger when i couldn't turn it on. Still is under warranty, i'd talked to the CS live chat yesterday and they told me to send them some pics of me naked my Kobo front/back and the purchase order (i bought through Amazon) but no reply yet.

Yesterday, after i tried to power on the KG and after the lights went green/blue, the screen changed and it begun to load normally, but when i touched the Menu Button the screen got frozen again.

I'll try all those things again. ty all!

---
Udate:

its fully charged, i tried holding down the light button then slide-release but only a blue light turns on..then nothing, no disco ball LEDs, no screen changes
Hopefully CS does something for you.

But if it starts to turn on again, try connecting it to the PC quickly on the odd chance that you can delete your books that way.

Helen
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