Quote:
Originally Posted by speakingtohe
I would save the image thing as a last resort as it doesn't seem that an upgrade caused the problem?
To repeat myself and others(sorry as you have probably done all this)
push slider and hold for at least 30 seconds 3 times.
plug into PC (try different port and cable)
You are already charging so if this doesn't work try and let it discharge, helping it along by pushing button, poking screen etc.
The fact that the lights come on seems to indicate it is not fried, just doing something bizarre.
Never hurts to clean the screen/bezel, a little thing stuck in the bezel could cause a problem. I have had the screen unresponsive when a little piece of something was in the bezel at the bottom.
If you do open it, try deleting the books first with a card reader before doing the image download thing.
Helen
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Quote:
Originally Posted by meeera
Don't open it yet. If all you've tried is what's in this thread, you haven't yet tried to do a factory reset.
Charge fully
Hold power button for 20-30 seconds to ensure device is off
Hold light button down. While holding it down, slide and release power button. See if the LED light goes disco-ball.
If not, repeat process.
If it's still under warranty, DON'T OPEN IT. Contact Kobo customer service by phone or live chat (not email). Reports on warranty service/replacement have shown a fair bit of improvement lately. They may just send you a return package.
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oh thanks you all for the help, i really appreciate it.
The device is brand new, it was ordered it on october 16th and i have it since this tuesday!. Imagine my anger when i couldn't turn it on. Still is under warranty, i'd talked to the CS live chat yesterday and they told me to send them some pics of
me naked my Kobo front/back and the purchase order (i bought through Amazon) but no reply yet.
Yesterday, after i tried to power on the KG and after the lights went green/blue, the screen changed and it begun to load normally, but when i touched the Menu Button the screen got frozen again.
I'll try all those things again. ty all!
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Udate:
its fully charged, i tried holding down the light button then slide-release but only a blue light turns on..then nothing, no disco ball LEDs, no screen changes
