Quote:
Originally Posted by roncri
I'll never purchase another Bookeen device. I've been trying to get an RMA number from them for three weeks and it's like my email goes into a black hole. I spent $400 for reader, had it crack after a few months and it's been sitting on my desk broken now for over a month. What a waste.
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That probably indicated that they aren't getting your e-mail - perhaps it's been blacklisted as a spam source (that's very common). Try sending your e-mail from a different account (hotmail or gmail if you don't have anything else).