Quote:
Originally Posted by Spiritia
I'm having the same problem. I have taken the following steps.
1. Went on the live chat on the kobo site for help. The guy was useless. After telling him my problem and that I was in Alberta, he asked what country I was in. It went downhill from there. He gave me instructions on how to clear cache and cookies for a web browser on a desktop after telling him I was on an iPad. (Later, I did clear cookies and cache but it didn't work). He couldn't help me because I was on an iPad.
2. Emailed customer service. Got auto reply telling me I would receive a reply from them within 24-48 hours.... Ya, not happening. It's been 3 days.
3. Went on their facebook group to explain the situation, and found that this is a known glitch since about November 4th or since the end of October according to one poster. They are working on it. I posted my problem and kobo replied for me to send my email.... No reply yet, but it hasn't been that long.
4. Tried changing my hometown on Facebook because my account is linked.... Didn't work.
5. Did a search on twitter and found more cases. But not just recent ones. Some dating back 3-4 years! They have had lots of tax problems. I posted my own problem @kobo #canada #alberta #bad business.
I'm so angry that this this isn't a bigger deal to them. They are over taxing Albertans, know about it it, and continue to do it. There is no notice on the website. They will offer a refund apparently, if you ask. But what about all those customers who don't know to do this or who don't even notice? Where does that money go? Into kobo's pocket?
I did not buy the book I wanted. I refuse to buy anything there until the problem is fixed.
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5. Replied auto reply that kobo sent describing this as a kobo fail and received another email saying my concern had been 'escalated' and someone would be in touch with soon.
6. Received another email telling me they were sorry and they would notify me when it was resolved. No time frame.
So now what?.... I loved my kobo glo but can't find a kindle with a light. Don't want a tablet as they are too heavy. I love electronic ink as it is easy on the eyes.