Quote:
Originally Posted by Lynx-lynx
I had this happen with a book I bought using the Firefox browser - I could only find it in My Library using IE9, even though I didn't use IE9 to buy it.
Edit
Also did you check in My Library - Purchased?
I've had a book appear there but not in the I'm Reading tab.
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In my case, the book ("Absolute OpenBSD, 2nd Edition, Unix for the Practical Paranoid" ISBN:9781593275235) shows up in My Library both under I'm Reading and Purchased. It also doesn't even appear in the Kobo Desktop (Windows) app, in spite of saying "READ THIS ON
DESKTOP, eREADERS, ANDROID, IOS, TABLETS" on the product page.
I got a reply from Kobo:
"We have checked your eBook and we would like to inform you that this one is only compatible with Kobo eReader and Kobo apps. If you have a Kobo eReader, a Tablet or an Apple device, you can download the Kobo app and read your eBook. On the other hand, if you do not have any these we can issue a store credit for the eBook."
Now this ebook is from a publisher (No Starch Press) that only sells DRM-free ebooks. Making it only available in a proprietary format may not strictly be DRM, but it has the same effect.
To top it all off, they're only offering me a store credit, rather than a refund.
For now, I sent an email to No Starch letting them know that Kobo is selling one of their books in a proprietary format. If they don't push Kobo to do the right thing, then I guess I'll try demanding a refund, since I can't read the book using the Desktop app, even though it says I can on the product page.