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Originally Posted by Rahvin
i searched the thread and can't find the same issue as i had so here goes
i got my new kindle (paperwhite gen 2) and was using it for 3 days before the battery went low and I had to charge. i left it on the charger for 24 hours. when i woke up, the kindle had the "your kindle needs repair" screen which would no go away no matter how many times i rebooted the device. I contacted amazon support and they replaced it. Upon getting the new unit, the first thing i did (after registration) was to charge the device. This morning when I woke up, i'm back to the "your kindle needs repair" screen.
Amazon will be sending me a 3rd kindle (and again i need to return the defective unit) but the issue is getting annoying. Has any of you encountered this problem before?
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This kind of message usually means that the software is corrupted. Press and hold the power button for about 20 seconds. If that doesn't work then there's nothing you can do but contact Amazon Kindle Support. Make sure you let them know that this is the second time this happens. Kind of weird that both of the devices had this issue.