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I'm new to the PW2 also- although its not my 1st eink reader. It took me a day or 2 to get used to the PW2, one of the "problems" I had was with turning pages. I found it takes a fairly firm tap or swipe, as opposed to my old Sony which was far more "sensitive". Which is no bad thing- on more than one occasion my Sony would go into a page turning frenzy just because a cat hair or a dust particle had found its way onto the screen.
I haven't had the issue with the font size window appearing, but other forum users have IIRC. Its thought this is due to the device thinking that the user is pinch/zooming the screen rather than swiping it.
I'm sure that your mother will get used to her PW2, given some time.
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