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I got a reply from Kobo. First they asked me to confirm my residential address and asked if I had purchased books while traveling overseas recently. Then a few hours later I received another email saying I should now be able to access my purchased books again (I can), and a link to Kobo's T&C that I was to familiarise myself with. And thats it. No explanation as to why everything had been locked or what was going on. Weird. I'm not sure what to make of it all.
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