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Liber your request to Kobo's Cust Care sounds like a good strategy ... in the meantime while you're waiting for their response - and you feel like you're in 'need' of one book or another - then use IE9 to access kobobooks.com because it's the old look website and still shows format and DRM status.
It's still on the old look checkout though, so once you've got the info you need then you'll need to close that and open kobobooks in Firefox or Chrome.
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