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I watched her using the kindle and we were able to resolve some of her issues. It turns out her thumb is far less conductive than her finger. If she uses her thumb the touch screen detects the press about 50% of the time. She also found it difficult to navigate the list of books on the kindle. She had a tendency to press on the screen, pause, then swipe. That caused her to open the book she pressed on rather than scroll the list of books. She also naturally favored trying to swipe downwards to scroll the list up.
Page turns worked much better for her after she understood that pressure wasn't required and that a quick tap was better then a slow press. Her thumb's lack of capacitance made the page turning process feel kind of random. The frustration also made it difficult to get the page turning timing down, which lead to double page turns and needing to go back a page. The swipe mechanics were not clear to her and she often started her "swipe" with a "back page" touch.
She was not very open to using a pen stylus, it worked for her but it was a bit unwieldy and seemed a bit unreasonable a requirement. She is going to look at the thumb ring type of capacitance stylus. The ring seemed more reasonable and she might be willing to use that on a daily basis. I think she would choose to get a different ereader if she had to use a stylus. She likes to read one handed and I am pretty sure that left her less enthused about the idea of using a stylus.
It looks like she is going to stick with it and work on getting more comfortable with the PW2. She loves the lit up screen and I think that is helping to motivate her to keep at it. I think we both wish amazon would release a version that was touch screen AND had physical page turn buttons. I think she will have a good chance of getting used to the touch screen now that we have identified what she was doing wrong.
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