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Originally Posted by new
Congrats! Wow though having to go through that many CSR, that is just bad. How do you think you finally got them to get it?
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I have experienced the Amazon customer service before and I'd say the one day experience was worse than normal. Usually they are better, like they were on the second day I tried. I'm guessing they just didn't have trained Kindle specialists on hand, even though they kept trying to forward to me one and I used the Kindle Support links. (I used chat.) I don't hold it too much against Amazon, the second day went well and none of the people gave me any grief over my issue, they just didn't have the authority to do anything about it until I got to the right kind of support person.
The replacement itself shipped in two days over the Atlantic, so that's good.
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Originally Posted by new
I am definitely not going to try the new one after hearing this inconsistent units. I will continue using my K4B with the lighted case. I have been using it every night, sometimes I grab the PW1 and use, but the text is definitely milky.
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Yes, obviously the pure e-ink Kindles are much less inconsistent than the lighted e-ink Kindles are. With the Kindle 4B there is some chance of e-ink variance in the screen (some batches seem to be a little different in hue etc.), but with the Paperwhites there are many more potential issues due to a far more complex screen assembly with multiple layers (pin-holes, dust between layers, alignment issues, LED variances etc.). If you want the blackest black and the least worrisome Kindle today, the $69 Kindle 4B is the safest bet and remains my favorite Kindle.
Quote:
Originally Posted by new
With my K4B case I had to file down with sandpaper one side because the page turn buttons wouldn't work right. Now they are, but sometimes I run into some issues hitting it just right. I may consider the 8.9" Kindle Fire HDX when the price drops and reviews come in. I saw in the store (7") and the text darkness was great.
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This problem had been reported already with the Kindle 4 silver launch in 2011 and I guess it has persisted for some. I have never encountered it myself, but it is one of those things (alongside the light shining into eyes and not-so-nice leather) that I have added to my list of cons in the Kindle 4 case compared to the other official Amazon cases (official Kindle 2-3 cases and Kindle PW cases are much better in my opinion).
As said, the Kindle 4 (lighted) official case isn't perfect... but just like democracy, so far it is the best we've got.
