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It looks like I may not be so lucky with a warranty repair as jayne80 in the "replaced under warranty" post. After four emails from two different email addresses I finally got a response from them today, and it is not encouraging:
"Sir, The backplane of your display is seemingly not broken. Indeed, the pictures are not very clear but we see fractures. We invite you to send us your device. Our technicians will then be able to determine the exact nature of the issue.
For your own information, defective parts are covered by the warranty. If you wish and if needed, we can propose a display replacement. If you are interested, you may provide us with your order details, we will then send you the Return Merchandise Authorization (RMA) procedure to follow.
Best regards,
Bookeen Support Team"
My photos are posted this thread - post #257. I can't see any sign of broken glass or fractures when I look at the reader, so I'm still hoping that once they have it in hand it will end up a warranty repair.
-Gerry
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