Quote:
Originally Posted by aceflor
Let's hope for you that this poll is not representative indeed, because in a six sigma world 89% of satisfied customers is NOT good. It is actually really bad. And if you are in those 10%, not being able to get a replacement easily nor rapidly is a killer argument for switching brand.
|
I guess Amazon must be in trouble then because judging from the reviews on Amazon the Paperwhite has similar levels of satisfaction.