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Originally Posted by llcj
What is a six sigma world? I'm assuming it's a statistics parameter of some sort.
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It's a process improvement business strategy that focuses on quality management:
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improving the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes..... A six sigma process is one in which 99.9999998% of the products manufactured are statistically expected to be free of defects
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As you can imagine, it's extremely efficient.
I would like to stress out that I don't think our equation here is always a "Kobo or Kindle" one. It may be true in Canada, or in the US, but in Europe there is the alternative of Pocketbook, who has done its homework and has gone from having good concepts but bad process outputs to presenting now a range of very reliable products.
Sony is also still a player in Europe, and if you don't want or need a lighted device, the quality of their reader has never been questioned, which cannot be said of Kobo.
And in the US and in Canada, just because the choice is thinner (although I am sure you have other e-reader brands, I just can't think of one right now), does not mean one should accept a poor product quality, or/and a poor customer service.