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rkr · 11-02-2013, 02:27 AM

i have 2 questions

1)i also have done the sign out procedure and the problem still remains.
home screen doesnt update itself automatically. and also sometimes while turning on a vertical black thick line(about 1 inch thick) comes and goes (when only the 5 squares are on the screen). this never happened before although the device doesnt hang. what should i do ??

2)if i have to do a factory reset should i remove the memory card? should i format the memory card before entering it into the reader after factory reset? how should i deauthorize my account before factory reset so that i dont loose books i downloaded from kobo store?

pls help
thanks in advance

11-02-2013, 02:27 AM	#304
rkr Member Posts: 23 Karma: 11516 Join Date: Oct 2013 Device: kobo aura hd	i have 2 questions 1)i also have done the sign out procedure and the problem still remains. home screen doesnt update itself automatically. and also sometimes while turning on a vertical black thick line(about 1 inch thick) comes and goes (when only the 5 squares are on the screen). this never happened before although the device doesnt hang. what should i do ?? 2)if i have to do a factory reset should i remove the memory card? should i format the memory card before entering it into the reader after factory reset? how should i deauthorize my account before factory reset so that i dont loose books i downloaded from kobo store? pls help thanks in advance Last edited by rkr; 11-02-2013 at 06:43 AM.