Thread: Aura HD Kobo Customer Service--**** you!
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Old 11-01-2013, 06:49 PM   #76
Canuck_in_Japan
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Posts: 1,476
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Join Date: May 2009
Location: Tokyo, Japan
Device: Aura, Aura H2O, Kindle PW3
Quote:
Originally Posted by Major General View Post
Basically, yep, that's what they did. They told me to keep the Glo they sent by mistake, and they're sending a new Aura HD.
Wow that's pretty good. Sounds like they honored a hardware problem that they weren't required to honor, made a mistake and let you keep a reader for free and then gave you some Kobo store credit on top of that. Sounds like they deserve a new thread. Kobo Customer Service--I love you!
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