Quote:
Originally Posted by Shaggy
I was thinking in terms of revenue/cost. If it continues to bring in revenue, then it's easier to get management to approve of budgeting some money towards software support.
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Not my experience. The products that have low support calls, customers that like it they ignore and don't market, sell or develop. The new products that have tons of problems, high support calls, unhappy customers they spend more money developing and fixing.
The bean counters will say "why spend money on this when it is selling well and we are making money on it"?
BOb