Quote:
Originally Posted by desert dog
So I stopped by my neighborhood store last night with my bank card on fire, ready to be a proud Nook owner. But to my dismay, the store didn't have a clerk anywhere near the Nook display. I stayed there playing with it for a half hour and not a soul came to sell me. And this on the very day of the big announcement of a new, cool e-reader! I lost any confidence in B&N and any interest in the Nook.
Another e-book fanatic came in and after playing around with the second unit, he too left.
Now, I know this is just one store and a manager who didn't understand how critical it might have been to have a knowledgeable clerk working the display, but still...how am I supposed to react to their indifference?
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I had the same experience. I went to the B&N near a large university campus. I too thought it was strange that they weren't staffing the Nook desk on release day. I had to go to the help desk in the center of the store to ask for someone to help me. Then the person who checked me out was unaware of the 10% member's discount that didn't initially come up on the computer. I pointed to the big banner advertisement hanging from the ceiling above his cash register to justify that it was a real deal.