Quote:
Originally Posted by spellbanisher
Profit margins have nothing to do with that. Profit is what is left over after all the costs, including customer service. They might cut customer service to maintain margins after cutting prices, but then they wouldn't have "considerably lower margins." But as long as they are profitable there is no reason they must degrade customer service.
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Thank you. Yes, you're entirely correct. I believe the term I should have used is markup.
